Case management innovation supports medical review automation to lessen administrative burden and increase focus on patient care
NEWTON, Mass.–(BUSINESS WIRE)–#ACM–Change Healthcare (Nasdaq: CHNG) today announced that Cerner Corporation (Nasdaq: CERN), a global healthcare technology company, has integrated Change Healthcare’s InterQual Connect™ Medical Review Service and InterQual AutoReview™ into its Acute Case Management (ACM) solution and electronic health record (EHR). By offering an enhanced workflow for this integration, Cerner clients can help their case managers more easily and efficiently prioritize patients’ needs.
Cerner’s ACM solution works to decrease re-admission rates, increase staff efficiencies, and collect appropriate reimbursement by connecting clinical and financial information, and automating within the EHR. The integration of Change Healthcare’s solutions further helps case managers confirm patients receive the correct services in the right setting. Case managers can quickly view the status of medical reviews that have been completed automatically—helping them allocate time to those that are incomplete and improve efficiency of the review process.
Case managers in healthcare have a range of responsibilities and must verify patients’ health insurance coverage and benefits, work with patients’ care teams to determine appropriate care and related billing, and coordinate additional healthcare services with outside providers. With many different roles, reducing administrative burden for case managers helps them optimize time to focus efforts on helping patients receive the care they need.
“Aligning clinical and financial information helps improve health outcomes and reduce costs. This new level of automation in case management is a game changer,” said Jim Wagner, director, Revenue Cycle Development, Cerner. “Cerner clients can use intelligence to automate a previously manual process, giving case managers and clinicians more time to concentrate on patients and their quality of care.”
InterQual AutoReview is a flexible SaaS solution that is integrated into leading EHR applications and case management systems. Its robotic process automation capabilities extract clinical data directly from EHRs and map it to the InterQual Criteria. Users gain automated, evidence-based clinical decision support and access to clinical data within their workflow, helping ensure that patients receive the most appropriate care.
Along with enabling InterQual AutoReview, the InterQual Connect Medical Review Service provides organizations with a new, enhanced InterQual user interface. It helps provide users with access to the most current evidence-based clinical criteria—available as soon as they are published to the cloud—as well as to custom policies published by connected payers.
“The powerful combination of Cerner’s unique worklist functionality and the InterQual AutoReview robotic process automation stands to transform the role of the ED case manager,” said Nilo Mehrabian, vice president of Product Management, Decision Support for Change Healthcare. “Less time spent in administrative tasks means a more efficient focus on managing patient care. We are thrilled to work with Cerner to support this new level of medical review automation for Acute Case Management users.”
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Cerner’s health technologies connect people and information systems at more than 27,500 contracted provider facilities worldwide dedicated to creating smarter and better care for individuals and communities. Recognized globally for innovation, Cerner assists clinicians in making care decisions and assists organizations in managing the health of their populations. The company also offers an integrated clinical and financial system to help manage day-to-day revenue functions, as well as a wide range of services to support clinical, financial and operational needs, focused on people. For more information, visit Cerner.com, The Cerner Blog or connect on Facebook, Instagram, LinkedIn, Twitter or The Cerner Podcast. Nasdaq: CERN. Smarter Care. Better Outcomes. Healthier You.
About Change Healthcare
Change Healthcare (Nasdaq: CHNG) is a leading independent healthcare technology company that provides data and analytics-driven solutions to improve clinical, financial and patient engagement outcomes in the U.S. healthcare system. We are a key catalyst of a value-based healthcare system, accelerating the journey toward improved lives and healthier communities. Learn more at changehealthcare.com.